Dear Pure Cornwall
We have just recently returned from an amazing holiday in one of your properties.
Booking reference- 7265
Property- Ben’s beach house/ Portreath
Dates-11/2/17 – 18/2/17
We originally booked Lucy’s beach house but due to a water leak were offered Ben’s place instead. Initially I was disappointed as after viewing both properties on website I felt Lucy’s had better sea views but my husband was reassured Ben’s would be just as lovely. Thank you for how you dealt with the situation and reassuring us that new property would be just as nice and keeping us informed with new details. Fantastic customer service!
Your web site is clearly set out and it is easy to select options to tailor property for individual needs/likes. There are no hidden costs which we found on several other holiday letting sites and whole booking process was easy and fast. Great photos of accommodation and I like how you have a list outlining key features and icons, these both helped in narrowing our search,( too many stunning properties to choose from!)
All the phone calls and email correspondence were informative, polite and professional and kept well informed at all times.
After a tiring 5 hour journey we were all stunned when we saw our property, fantastic location and pure luxury! The whole property was immaculate and beautifully furnished and much to my husband and boys delight filled with all mod cons, they loved all smart t.vs! The views were stunning and yes the 1st floor view is obstructed slightly but this did not spoil our experience. After a couple of days taking the kids and our two dogs on the beach we said we much more preferred Ben’s as it has a side entrance to the back where we could rinse the dogs off and wash wellies without having to traipse sand through house/garage. The facilities were great and having utility in the garage was great for the dogs and storage. The kitchen was stunning and well equipped the only one thing I could suggest is having some plastic cups/plates and bowls for your younger guests, as a mother of 5 I know how accident prone little ones can be. My children are older now but especially for families with babies/ toddlers this would be a great help and sure you would have less breakages to replace. Log burner was fab addition and used every night, our dogs especially enjoyed curling up in front of it! All bedrooms having en suites was an added bonus and all the beds were very comfy and everyone slept well throughout the holiday. Bi fold doors out onto the balconies were great feature and easy to open. Loved standing out, admiring views and listening to the waves! Last of all the top lounge was amazing, loved by all four of us! Boys used it as playroom during the day then I’d go watch the fantastic views later on, fab addition having the telescope!
May I say big thank you to Lisa Miller who tried to contact us and drop off welcoming book and information but could not reach us. She left a lovely message and the added gift of wine was much appreciated. All your team are doing a fantastic job and deliver a five star service and our property more than exceeded our expectations. The house has been one of the best we’ve stayed in after coming down to Cornwall for many years and this was by far one of the most relaxing breaks we’ve had in a long time. We all didn’t want to leave and loved it so much we have booked to stay in the same property again over Easter, we can’t wait!! Thanks again to all your team and look forward to our next stay and no doubt we will definitely be booking with you again in the future. We have already recommended you to friends and family.